If you interact with other people – and let’s face it, most of us do – occasional conflicts are an unavoidable consequence of those interactions. In the workplace, where team members could have different approaches to meeting objectives and leaders need to make tough decisions on a daily basis, conflict is a given, but not everyone has the skills to resolve it effectively.
Techniques used in team or one-on-one conflict coaching sessions help improve workplace relationships by resolving disagreements. The ultimate goal is to empower individuals to unlearn counterproductive behaviours that escalate conflict and replace these with more constructive habits and positive communication. While it’s unrealistic to expect that conflict will be completely eradicated, we can maximise its benefits in the workplace, such as solid plans that have been thoroughly interrogated, new idea generation, better listening skills, and flexibility.Back